Refund policy
- We offer 7 days hassle-free returns & exchange from the date of delivery and a further 7 days for the returned product(s) to reach us. We also offer reverse pick-up services at no additional costs or charge. ONLY IF YOUR PIN-CODE IS SERVICEABLE.
- Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
- Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. Shipping charges are non-refundable for both COD and PREPAID orders.
- You can get in touch with us about any issues at our customer support portal or drop us a line at easydeals85@gmail.com and we will be happy to help. For a faster response, send us a message on Instagram @whitemoonindia.
- Please note that we do not solve customer queries on WhatsApp.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- White Moon may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
- Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.